Refund policy

Return and Refund Policy

At SACHORA, we want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us at sachoraofficial@gmail.com and we will do our best to help.

Returns

We accept return requests within 30 days after the order has been delivered.

To be eligible for a return, the item must be in the same condition that you received it: unused, undamaged, clean, and in its original packaging. Proof of purchase or order number is required.

For hygiene and product safety reasons, used seat cushions may not be eligible for return unless the item is defective, damaged, or incorrect, subject to applicable law.

To start a return, please contact us at sachoraofficial@gmail.com with your order number and reason for return. Please do not send any item back before contacting us. Returns sent without prior authorization may not be accepted.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will help resolve the issue and may cover the return shipping cost.

If the return is due to a change of mind, preference, or ordering the wrong item, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us within 7 days of delivery at sachoraofficial@gmail.com. Please include your order number, a description of the issue, and clear photos of the product and packaging.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be processed to the original payment method.

Please note that it may take several business days for your bank or payment provider to post the refund to your account.

Shipping charges are non-refundable unless the return is due to our error, a defective item, or a damaged item.

Exchanges

We currently handle exchanges on a case-by-case basis. If you need a replacement due to a defective, damaged, or incorrect item, please contact us at sachoraofficial@gmail.com.

Order Cancellations

Orders can only be cancelled before they are processed or shipped. If your order has already been shipped, we will not be able to cancel it, but you may request a return after delivery in accordance with this policy.

Contact

For any return, refund, or cancellation questions, please contact us at:

SACHORA Support
sachoraofficial@gmail.com